Implemented Projects

FA:
  • Resolving student issues from walk-ins and phone calls by following up with a personalized email including details of our conversation while attaching links, forms, and other necessary information to assist each student as needed​
  • Experience resolving financial aid issues while maintaining the email financialaid@escc with 14,972 emails sent since hired
  • Experience creating and updating various financial aid documents for 22/23

VA:
  • Created and maintaining VA Google Drive as a hub for all documentation

FSW:
  • Created and maintaining Student Worker Google Drive as a hub for all documentation
  • Created and updated timesheets 
  • Processing monthly timesheets with HR

Scholarships:
  • Sent award notifications and communicating results with staff
  • Created personalized reminders

Projects to be completed

Communication and Service Goals:
The following projects are targeted to improve efficiency, reduce errors, and personalize communication.
  • A commitment to improved record keeping through Google Drive to make records accessible to all campuses
  •  Adding data into Banner to improve reporting and processing capabilities
  • Providing a handout for each VA category to include their benefits at ESCC, what their benefits do and do not cover, contact information to their local VA offices, and links to forms and processes required
  • Regular personalized communication with the VA students in a timely manner through the use of mail merges, Formstack, and other effective methods
Marketing:
  • ​Creating an ESCC VA logo and letterhead to personalize communication
  • Improving ESCC's website to better serve the VA community
  • If funding allows, provide swag, treats, etc. 
Networking:
  • Make personalized contact with various local VA liaisons